Shipping Policy
Shipping and Returns Policy
Thank you for shopping at Neiteh! We want you to have a delightful experience with our pieces. Please read the following carefully to understand our shipping and returns policy:
Shipping Information:
Processing Time: Orders typically take 1-3 business days to process before shipment.
Shipping Methods: We offer various shipping options during checkout to suit your needs.
Duty/Taxes: We are not responsible for taxes/duty on all international orders. Customer is responsible.
Delivery Time: Once shipped, domestic orders generally arrive within 1-4 business days. International delivery times may vary.
Please note that delivery times may be affected by external factors beyond our control, such as customs delays or unforeseen circumstances during transit. We appreciate your patience and understanding in such situations.
Returns Policy:
Returns Period: You may return items within 14 days of delivery.
Eligibility: To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Any signs of wear will render the return invalid.
Refund Type: We offer store credit only for returned items.
Return Postage: Customers are responsible for return postage unless the item received is defective or incorrect.
Defective Items:
If you receive a defective or damaged item, please contact us immediately within 72 hours of delivery. Defective items will be replaced at no additional cost to the customer.
Final Sale Items:
-Sale items are considered final sale and are not eligible for return or exchange.
-Intimate items such as bodysuits, undergarments, and swimwear are final sale due to hygiene reasons and cannot be returned or exchanged.
How to Initiate a Return:
1. Contact our customer service team at support@neiteh.com within 14 days of delivery.
2. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
3. Our team will guide you through the return process and provide instructions for sending the item back.
Important Notes:
- Returns that do not meet our policy criteria may not be accepted and could be sent back to the customer.
- Refunds or replacements will only be processed once we receive the returned item and verify its condition.
- Please securely package the item to prevent damage during return shipping.
Contact Us:
If you have any questions or concerns regarding our shipping and returns policy, please feel free to contact our customer service team at support@neiteh.com. We are here to assist you and ensure your satisfaction with your Neiteh shopping experience.
Please note that this policy is subject to change at Neiteh's discretion. Any modifications will be communicated on our website.
Thank you for choosing Neiteh!